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Returns

At Vape Hub, we have worked hard and conducted extensive testing to select only the best devices, tanks, RBAs and e-liquid to sell in our store. Nevertheless, taste is subjective, and we can offer no guarantee that you will enjoy your purchase. We do not accept returns of any e-liquid or any device received in good working order. We do offer a 14-day warranty for batteries, chargers and mods. We also guarantee that your purchase will be fulfilled as ordered and that the items will not be dead on arrival. If your product fails within the first 14 days after receipt or has never worked -- or we sent you the wrong item by mistake -- you may qualify for a replacement or refund.

How to Request a Replacement or Refund

You may qualify for a replacement or refund if:

  • You received an item that you did not order
  • You received an item that does not work
  • An item fails within the first 14 days after receipt

If you believe that you qualify for a replacement or refund, please contact us to obtain a return authorization. Please include your order number and a description of the problem with your contact. If you received an incorrect or defective item, please report the problem to us within 72 hours of receipt. If your item fails, please contact us within 14 days of receipt.

How to Return a Product to Vape Hub

Upon receiving a return authorization from us, please ship the products within five days to:

Vape-Hub.com 
3832 N. Elgin Way
Boise, ID 83713

Please use a shipping method including insurance and a tracking number. Vape Hub is not responsible for returns lost in transit. We do not pay return postage fees.

Covered Items

We offer a 14-day warranty on the following items:

  • Box mods
  • Mechanical mods
  • Batteries
  • Battery chargers

Due to the fact that they use disposable components, we do not offer warranties on tanks or atomizers. We do guarantee that they will not be dead on arrival. E-liquid, likewise, is a consumable product. We do not accept returns for e-liquid orders that we have fulfilled correctly.

Cancelling an Order

Have you placed an order by mistake? Please contact us promptly for cancellation before the order ships. We strive to ship every order promptly and cannot cancel an order that is already in transit.

Disclaimers

We accept warranty claims only for items that have failed during normal usage. If a product fails due to usage not in accordance with the manufacturer's guidelines, we may deny your warranty claim. We do not guarantee that any device will work with any tank, atomizer, battery or other product. We also do not guarantee that any tank, atomizer or battery will work with your mod. Please research product compatibility carefully before purchasing any item. If you are not sure which item to purchase, please contact us and we will do our best to assist you.